Refund policy

Refund & Returns Policy - 2026 Big Chief Meat Snacks

Thank you for shopping with Big Chief Meat Snacks. We take pride in providing high-quality meat snacks made in Canada.
Because our products are food items, specific guidelines apply to returns, refunds, and replacements.
Please read this policy carefully before placing an order.

1. Final Sale — No Returns on Food Products
For safety and quality reasons, we cannot accept returns of edible products, including:
Opened packages
Unopened food items
Beef jerky or any meat snacks
Promotional bundles that include food
Once shipped, food products cannot be sent back to us, even if unopened, due to strict health regulations.

2. Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If there is an issue with your order, we are happy to help.
We will provide a replacement or refund if:
You received damaged products
You received the wrong item
Packaging was defective upon arrival

To Request Support:
Please contact us within 7 days of delivery with:
Your order number
A description of the issue
Photo(s) of the product + packaging
Email: retail@bigchief.ca
 Phone: 403-264-2641
Once verified, we will issue a replacement or refund to your original payment method.

3. Order Cancellations
You may cancel your order any time before it ships by contacting:
Email: retail@bigchief.ca
Phone: 403-264-2641
Once your order has shipped, it cannot be cancelled.

4. Returned & Unclaimed Shipments
If your order is returned to us as unclaimed, refused, or undeliverable due to an incorrect address provided at checkout:
You will receive a refund for the product total only
A $5 restocking fee will be deducted
Shipping fees are non-refundable
We will contact you if your shipment returns to us.
If you still wish to receive your products, a new order must be placed.

5. Shipping Issues Beyond Our Control
Once your order leaves our facility and is handed to UPS or Canada Post, we are not responsible for:
Delays
Missing packages
Delivery errors
Weather-related issues
Carrier disruptions
However, we will assist you in submitting a claim with the carrier when possible.

6. Non-Refundable Items & Fees
We do not refund:
Shipping charges
Restocking fees for returned/unclaimed orders
Promotional items or gifts
Items purchased during clearance or final sale promotions
Packages lost due to address errors entered at checkout

7. Changes to This Policy
We may update or revise this Refund & Returns Policy as needed.
 The “Last Updated” date will reflect any changes.

8. Contact Us
If you have questions about your order or need help with a refund/replacement request:
Email: retail@bigchief.ca
 Phone: 403-264-2641
 Mailing Address: Big Chief Meat Snacks Inc. 3900 52 Ave NE, Calgary, Alberta, T3J 3X4